Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases of Monegro's paid subscription tiers (Pro and Gold), operated by Code Colonel and billed through our payment processors, Cashfree Payments and PayU.

1. Free tier

The Free tier of Monegro is provided at no cost. Since no payment is collected for the Free tier, this policy — and the concept of a refund — does not apply to it.

2. Subscription refund window

If you purchase a Pro or Gold subscription and are not satisfied, you may request a full refund within 7 days of the initial purchase date, provided the subscription has not been substantially used (for example, extensive use of SMS auto-import or data export in that period may affect eligibility, at our discretion). To request a refund, email codecolonel@gmail.com with your account email and the date of purchase.

Refund requests made after the 7-day window, and renewal charges for subscriptions that have already auto-renewed, are not eligible for a refund, except where required by applicable law.

3. Refund processing

Approved refunds are processed back to your original payment method through Cashfree Payments or PayU (whichever processed your original payment) within 5–7 business days of approval, in line with their board-approved dispute resolution timelines under Reserve Bank of India rules for payment aggregators. The exact time for the refund to reflect in your account depends on your bank or payment provider.

4. Cancelling your subscription

You can cancel auto-renewal at any time from Settings → Subscription inside the Monegro app, or by emailing codecolonel@gmail.com with your cancellation request. Cancellation takes no more steps than subscribing did, and we do not charge a cancellation fee. Cancelling stops future billing — you will continue to have access to your paid plan's features until the end of the billing period you have already paid for. No partial refund is issued for the unused portion of a cancelled billing period, outside the 7-day refund window described above.

Before each auto-renewal charge, we (or our payment processor) will send you an advance notification, as required under the Reserve Bank of India's e-mandate framework for recurring digital payments, so you always have the chance to cancel before being billed.

5. Failed or duplicate payments

If a payment fails but an amount is still deducted from your account, or if you are charged more than once for the same billing period due to a technical error, contact codecolonel@gmail.com with your transaction details and we will investigate and refund any confirmed duplicate or erroneous charge in full.

6. Grievance redressal

In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, unresolved billing or refund disputes can be escalated to our Grievance Officer:

• Grievance Officer: Code Colonel Support Team
• Email: codecolonel@gmail.com
• Location: Delhi, India

We acknowledge complaints within 48 hours and aim to resolve them within 30 days. This does not limit your right to approach a consumer forum or any other competent authority.

7. Contact us

For any refund, billing, or cancellation questions, email codecolonel@gmail.com. We aim to respond to all billing queries within 2 business days.